What do you understand by the term ’emotional intelligence’?

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What do you understand by the term ’emotional intelligence’? How does it differ from general intelligence (IQ)?

Explain with examples how emotional intelligence can be useful for a civil servant in dealing with various stakeholders.

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Tarik Saifi Answered question 13 Jun, 2023

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Tarik Saifi0 0 Comments
Emotional Intelligence (EI) is the ability to manage both your own emotions and understand the emotions of people around you. There are five key elements to EI: self-awareness, self-regulation, motivation, empathy, and social skills.

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Tarik Saifi Answered question 13 Jun, 2023
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